Charter of Aged Care Rights | Home Support Services

Charter of Aged Care Rights

It is our responsibility at HSS to ensure that all consumers understand the new single Charter of Aged Care Rights (the Charter) that came into effect from 1 July 2019.

You will receive a copy of the new Charter signed by HSS and will request that you, or your authorised person read through this and sign it.  The purpose of requesting your/your authorised person’s signature is to allow you to acknowledge that you have received the Charter and had assistance to understand it. Consumers are not required to sign the Charter and can commence, and/or continue to receive care and services, even if they choose not to sign the Charter.

The comprehensive and concise new Charter covers 14 fundamental protections that are listed below:

Consumers have the right to:

  1. Safe and high quality care and services;
  2. be treated with dignity and respect;
  3. have my identity, culture and diversity valued and supported;
  4. live without abuse and neglect;
  5. be informed about my care and services in a way I understand;
  6. access all information about myself, including information about my rights, care and services;
  7. have control over and make choice about my care and personal and social life, including where the choices involve personal risk;
  8. have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions;
  9. my independence;
  10. be listened to and understood;
  11. have a person of my choice, including an aged care advocate, support me or speak on my behalf;
  12. complain free from reprisal, and to have my complaints dealt with fairly and promptly;
  13. personal privacy and to have my personal information protected;
  14. exercise my rights without it adversely affecting the way I am treated.


Consumers have the option of signing the Charter of Aged Care Rights (the Charter). Consumers can receive care and services even if they choose not to sign.

If a Consumer decides to sign the Charter, they are acknowledging that their provider has given then a copy of the Charter, and assisted them to understand:

  • information about consumer rights in relation to the aged care service; and
  • information about consumer rights under the Charter.

For more information about your rights as a Consumer, please click HERE

If you would like to view a translated copy of these rights, please click HERE