Feedback and Complaints

HSS encourages and welcomes feedback and complaints to help us improve the services we provide to Consumers.  This also aligns to the new Charter of Healthcare Rights principle 10; the right to be listened to and understood and principle 12; the right to complain free from reprisal, and to have my complaints dealt with fairly and promptly.

HSS supports Consumers and their authorised person/s to provide comment on our services via:

• Satisfaction surveys (by phone or post)
• Telephone:  1800 854 300
• Email:  hss@hss.com.au
• Feedback and Complaints form on our website (below)

In the event that you feel that HSS hasn’t addressed your feedback or complaint satisfactorily, you can address your feedback or complaint to:

1.  Aged Care Quality and Safety Commissioner         1800 951 822               agedcarequality.gov.au (online form)
2. National Aged Care Advocacy Line                            1800 700 600

Complaints/Feedback Form